1. Purpose/Terms and Conditions.
This Refund Policy outlines the terms under which clients may request refunds for using our
website and travel services booked through us. Our goal is to provide transparent, fair, and
consistent guidelines while ensuring compliance with airline, hotel, and supplier policies; by
accessing our platform or engaging our travel services, you agree to comply with the terms
below.
2. Our Services.
Furalle Travel offers:
• Visa processing support
• Travel consultation
• Flight bookings
• Hotel reservations
• Airport transfer services
• Insurance and other travel-related services
We act as an intermediary between clients and embassies, immigration offices, airlines and
third-party providers. Final approval of visas or travel documents is at the sole discretion of the
issuing authority.
3. Client Responsibilities.
By using our services, you agree to:
• Provide accurate and complete information
• Submit required documents promptly
• Make payments as required
• Follow embassy or immigration guidelines
• Ensure your passport meets validity requirements
We are not responsible for delays caused by incomplete or incorrect documents supplied by the client.
4. General Refund Eligibility.
Refunds are issued based on the stage of processing. Once documents have been submitted to
the embassy or immigration portal, refunds are typically no longer possible.
You may be eligible for a full or partial refund if:
• You cancel before your documents are submitted
• You mistakenly paid for the wrong service and report it immediately
• Required documents cannot be provided and processing has not started
• The type of service booked (e.g., flights, hotels, visa, tours)
• The fare or package rules set by airlines and travel suppliers
• For tickets, the timing of the cancellation request
• Certain bookings are fully refundable, while others may be partially refundable or non-
refundable according to supplier conditions.
5. Non-Refundable Situations.
Refunds will not be issued if:
• Documents have already been submitted to the embassy
• Payment covered services that were already performed (such as documentation review
or booking support)
• The visa is refused by the embassy
• The client provides false, incomplete or misleading information
• Processing delays are caused by the embassy or immigration system
6. Refund Timelines.
Approved refunds are processed within 7 to 14 working days.
Refunds are made through the same payment channel used for the original transaction unless
otherwise stated.
7. Service Fee.
Some administrative charges may be deducted to cover costs already incurred before
cancellation.
8. Group or Discounted Payments
Refunds for discounted or group packages will be recalculated based on the actual services
already rendered.
9. How to Request a Refund
To request a refund, send an email with your name, payment proof and reason for the request
to the official support email.
10. Payments
All payments must be made through approved channels, including Paystack or bank transfer
after invoicing.
Processing begins only after payment is confirmed, except in cases where a deposit
arrangement has been approved by management.
11. Service Timelines.
Processing times are estimates and may vary based on embassy workload, holidays, policy
updates or technical delays.
12. Third-Party Services.
We work with airlines, hotels, courier services and embassy-appointed centers.
We do not control their operations and cannot be held liable for:
• Sudden policy changes
• Price adjustments
• Delays
• Lost or damaged documents (though we try to prevent this)
13. Cancellations.
Clients may cancel a request at any time. Refunds will follow Furalle Travel’s official Refund
Policy.
14. Intellectual Property.
All documents, website content, text, images, logos or materials created by Furalle Travel are the
property of the Company and may not be copied or redistributed without permission.
15. Limitation of Liability.
Visa approval is solely determined by the embassy or immigration authority.
Furalle Travel cannot guarantee visa approval, processing speed or appointment availability,
fees paid for visa processing cover documentation support, advisory and administrative
services, not the guarantee of approval.
Furalle Travel is not liable for:
• Visa refusal
• Embassy delays
• Losses due to inaccurate client information
• Missed flights caused by delayed visa decisions
• Damages arising from third-party service providers
Our responsibility is limited to the administrative services we provide.
16. Governing Law.
These Terms are governed by the laws of the Federal Republic of Nigeria.
17. Contact Information.
For inquiries, you can reach us at the official support email; info@uralletravels.com